Don't clutter your tour with unnecessary steps. One of the critical goals of a product walkthrough should be to explain why users need to take a specific action. You might even consider building separate mobile versions of your product tours. You need to consider how pop up balloons will work on smaller screens.
AHA MOMENT ONBOARDING SOFTWARE
Make sure your walkthrough software supports mobile devices if your application has a mobile web or app version. If you’re too longwinded, people will be more likely to abandon the tour without completing it. The interactive balloons in your product tour aren’t that big. People are more likely to engage with content that addresses their particular needs. If you do need to showcase advanced features, considering using a walkthrough software that allows for segmentation, that way you could tailor each tour to a specific user base. Customize your walkthroughs for the audience If most users don't need the advanced capabilities, then a product walkthrough focusing on sophisticated features will leave most users thinking the software doesn't offer much for them. You may think the advanced capabilities are where your software adds the most value, but that's not true for your average user. You'll have to fight the temptation to show off your most advanced features. Users will have an easier time recognizing the value of your software if you stick with the basic functionality. Build a product tour for each of your primary functions or processes and build in an aha moment to each of them. When you overwhelm users with too much information, it makes it harder for the 'aha moment' to stand out. Don't try to show users all of them at once. Your application probably does a lot of things. Break up your onboarding into smaller chunks If your product walkthrough doesn't answer the last question of why, then you've failed to show the user their 'aha moment.' In this blog, we're reviewing the top tips for building more effective product tours to ensure better onboarding and adoption.įor more impactful walkthroughs, implement these best practices: 1.
A product tour needs to answer three questions: Does it save them time? Will it make their jobs easier? Does it eliminate a mundane or unnecessary task? The ‘aha moment’ should highlight how your product helps users with their daily tasks. What is the ‘aha moment?’ It’s when a user finally recognizes the value your software offers. Product walkthroughs improve your user onboarding experience by helping reveal the ‘Aha moment’ to your users. Product tours are a great way to accomplish both goals. If they like and value the product, they’re more likely to adopt it. You also want to make them fall in love with your product.
AHA MOMENT ONBOARDING HOW TO
You want to show people how to navigate and use the application.
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